Cisco CX Cloud was created as a one-stop SaaS portal to give customers full visibility into their Cisco assets. The platform combined Cisco expertise with telemetry and AI/ML insights to help customers onboard, optimize, and adopt new technologies. CX Cloud was the precursor to Cisco IQ.
CX Cloud was created as a one-stop SaaS portal to give customers a complete, comprehensive view of their Cisco assets. AI/ML insights and telemetry helped guide onboarding, optimization, and adopting new technologies. The Adoption Lifecycle was a particular area of focus for me — work which resulted in a patent for new business processes.
By year 5, CX Cloud reached $1 billion in revenue. It had been built quickly and evolved with business and customer need so rapidly that the original architecture could no longer support it. CX Cloud reached end-of-availability in 2026, succeeded by Cisco IQ.
As CX Cloud scaled, I helped shape its brand strategy and content architecture—defining core page types from a fragmented landscape and establishing the systems and standards that ensured a consistent tone, structure, and user experience across the platform.
“Nicole is a valuable asset to the team and the company. Her outstanding leadership, communication skills, ability to build trust, dedication to mentoring, and commitment to fostering a collaborative design culture have been instrumental in the team’s success.”