Cisco CX Cloud was created as a one-stop SaaS portal to give customers full visibility into their Cisco assets. The platform combined Cisco expertise with telemetry and AI/ML insights to help customers onboard, optimize, and adopt new technologies. CX Cloud was the precursor to Cisco IQ.
CX Cloud was created as a one-stop SaaS portal to give customers full visibility into their Cisco assets. AI/ML insights and telemetry combined to help customers onboard, optimize, and adopt new technologies. The Adoption Lifecycle was a particular area of focus for me — work which resulted in a patent for new business processes.
As CX Cloud capabilities grew, the need for clear guidance on information systems, page types, and content structure became essential for maintaining alignment and user orientation across the platform.
Positioning CX Cloud within Cisco was an evolution: from a distinctive look and feel for the initial launch, to a robust independent design system, and ultimately, aligning with the core systems used by mature product spaces within Cisco.
By year 5, CX Cloud reached $1 billion in revenue. It had been built quickly and evolved with business and customer need so rapidly that the original architecture could no longer support it. CX Cloud reached end-of-availability in 2026, succeeded by Cisco IQ.
“Nicole is a valuable asset to the team and the company. Her outstanding leadership, communication skills, ability to build trust, dedication to mentoring, and commitment to fostering a collaborative design culture have been instrumental in the team’s success.”